Privacy Policy

LAST UPDATED: 01/12/2024

We (Tooltitude LLC, a Limited Liability Company organized under the laws of the State of Delaware, "Company") respect and protect the privacy of users of our Products (the site https://www.tooltitude.com, Tooltitude for Go extension, and other products and services provided by the Company). This Privacy Policy (“Policy”) explains how we and our Partners collect and use your information.

Data Controller is a natural or legal person who either alone or jointly or in common with other persons determines the purposes for which and the manner in which any personal information are, or are to be, processed. We are a Data Controller for the personal data described in this policy.

Your Consent

By using our Products, you consent to our Privacy Policy. If you don’t agree, please don’t use our Products.

What information do we collect?

• When you purchase and/or install our Products, you might be asked by us or our Partners to provide certain information about yourself, such as your name, company name, city and state, and email.
• Data provided by you when you communicate with us. Depending on the situation, this might include your full name, email address, social media handle, communication platform handle, phone number, and message content.
• Automatically collected log data. This includes IP address, type of the client you use, endpoints you use, timestamp of the usage, and log message content.
• Publicly available data. We collect it when we do product research, or gather feedback. This includes your name, or user handle, as well as the content you share on the internet directly or via social media or publishing or communication platforms.

Where do we store your information?

Your information may be stored on our servers or servers owned by cloud providers. Third-party cloud providers may not use your information except as provided in this Privacy Policy.

How do we use your information?

Information we collect from you might be used:

• To provide you with our Products
• To charge you for the use of our Products
• To notify you about changes to our Products
• To gather analytics or other information to improve our Products, and develop new Products
• For marketing purposes
• To respond to your messages and comments
• To provide customer support
• To detect, prevent, and address technical issues
• To send you technical notices
• To comply with applicable law
• To protect our rights, safety, and security

Legal Basis for Collecting and Processing Personal Data

Our legal basis for collecting and using the personal data described in this Policy depends on the personal data we collect and the specific context in which we collect the information:

• We need to perform a contract with you
• You have given us permission to do so
• Processing your personal data is in our legitimate interests
• We need to comply with the law Please be aware that if you do not provide personal data we may be unable to provide our Products to you.

Do we transfer your data to other countries?

We may transfer to, and store the data we collect about you in countries other than the country in which the data was originally collected. Those countries may not have the same data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this Policy.

We will only transfer your personal data if:

• the country to which the personal data will be transferred has been granted a European Commission adequacy decision;
• the recipient of the personal data is located in the US and has certified to the US-EU Privacy Shield Framework; or
• we have put in place appropriate safeguards in respect of the transfer, for example, we have entered into EU standard contractual clauses with the recipient, or the recipient is a party to binding corporate rules.

You may request more information about the safeguards that we have put in place in respect of transfers of personal data by contact@tooltitude.com.

How long do we store your information?

We will retain your personal information only for as long as is necessary for the purposes set out in this Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. We intend to store some of your information indefinitely.

What about links to other websites?

We may provide links to or compatibility with websites. However, we’re not responsible for the privacy practices employed by those websites or the information or content they contain.

How do we protect your information?

We use appropriate physical, electronic, and other procedures to safeguard and secure the information we collect. However, please be aware that the Internet is an inherently unsafe environment, and that hackers are constantly working to defeat security measures. Thus, we cannot guarantee that your information will not be accessed, disclosed, altered or destroyed, and you accept this risk.

How can you protect your information?

We urge you to take steps to keep your personal information safe by not sharing it with others or posting it online.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information (PII) for commercial or marketing purposes. We may share your PII with third-party processors, which can include:

• Providers of email management and distribution tools
• Providers of security and fraud prevention services
• Providers of data aggregation and analytics software We will, if required by a valid court order, provide your personal information in a civil or criminal proceeding. We will not share any PII that we have collected from or regarding you except as described below.

Sub-processors

The Company works with certain third parties to provide specific functionality within our Products. By using our Products, you also authorize the engagement of these third parties as sub-processors of your data. If you object to the sub-processors handling of your data on the terms indicated in the links (where they are available), please terminate your use of our Products.

• Google. Cloud Productivity Suite. (Country: US)
• AWS. Cloud Provider. (Country: US)
• Lemon Squeezy. Merchant of record. https://www.lemonsqueezy.com/privacy (Country: US)

You may contact these sub-processors directly to have any information they store about you erased. We may update our list of sub-processors by posting that information in this privacy policy. Please check back for updates.

Not Intended for Children

Our Website and Products are not intended for children under the age of 13. We do not knowingly or specifically collect information from or about children under the age of 13.

Withdrawing Consent

If you wish to withdraw your consent to process your personal data, please contact us at contact@tooltitude.com. If you withdraw your consent, this will not make the processing that we undertook before you withdrew your consent unlawful.

Data Protection Rights

If you are a resident of certain jurisdictions, you have data protection rights that might be relevant to our Products. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us at contact@tooltitude.com.

In certain circumstances, you have the following data protection rights (e.g. if your data is covered by a data protection law):

• The right to be informed of your rights
• The right to access, update or delete the information we have on you
• The right of rectification (to correct mistakes)
• The right to erasure (known as “the right to be forgotten”)
• The right to restrict processing of your data
• The right to data portability
• The right to withdraw consent
• The right to file a complaint to data protection authorities if you believe your right are violated

If you have any question about your rights or want to excercise them, contact us at contact@tooltitude.com

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page. We may also, but are not required to, send you an email notice.

Contact Us

If you have questions about our Privacy Policy, please contact us via email at contact@tooltitude.com

You could write to us by mail: Tooltitude LLC, 8 THE GREEN, STE B DOVER DE 19901